1. User guide
  2. Google integration

What should I do if Google does not allow me to sign into Matecat?

How to restore Google sign-in on Matecat

At times, Google might not allow you to sign into Matecat through the Sign in with Google button pictured below:

If you find yourself in this situation, please follow the below steps to re-enable sign in via Google:

  1. Make sure that you are currently signed into the Google account that you are trying to use to sign into Matecat
  2. Open the following link: myaccount.google.com
  3. Click Security from the list on the top-left part of the page
  4. Locate the Your connections to third-party apps & services section and click See all connections:
  5. Locate Matecat in the list of apps and click the corresponding row
  6. Scroll to the bottom of the page and click Delete all connections you have with Matecat
  7. Click Confirm in the pop-up window that opens

After following these steps, Google's sign in for Matecat should start working again.

If you're still unable to sign into Matecat via Google, please contact our support team via email (support@matecat.com) or by clicking the chat button in the bottom-right part of the page.